Shipping policy

📦 Sup’s Chicken — Shipping Policy (English)

Last updated: [12/12/2025]

Thank you for shopping with Sup’s Chicken! This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

1. Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • During peak seasons or special promotions, processing times may be slightly longer.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on:

  • Delivery address

  • Order weight & size

  • Carrier pricing

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Express Shipping: 1–2 business days

Actual delivery times may vary depending on the carrier.

3. Shipping Areas

We currently ship to:

  • All U.S. states (domestic shipping)

  • International shipping (if enabled in your Shopify settings)

If your location is not available at checkout, please contact us.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking updates may take 24–48 hours to appear.

5. Delivery Issues

a. Lost or Delayed Packages

If your package is delayed, please contact the carrier first.
If they cannot locate the package, contact us and we will assist.

b. Incorrect Address

Customers are responsible for ensuring that shipping information is accurate.
Orders shipped to an incorrect address may not be eligible for a refund.

c. Damaged Items

If your order arrives damaged, please email us within 48 hours with photos so we can resolve the issue.

6. Hot Sauce & Perishable Products

  • Bottled hot sauce is shipped securely to prevent breakage.

  • Perishable or temperature-sensitive food items (if sold online) may have specific packaging or shipping requirements.

  • We do not ship fried chicken or fresh meals through Shopify at this time.

7. Local Pickup (Optional)

If you offer pickup at the store, you can add:
Customers may choose local pickup at checkout.

  • Pickup is usually ready within 1–2 business days.

  • You will receive an email when your order is ready.


8. International Shipping

For international orders:

  • Customs fees, taxes, and import duties are the responsibility of the buyer.

  • Delivery times may vary greatly depending on destination and customs processing.

9. Contact Us

If you have questions about your order, contact us at:
hello@supschicken.com